Senior Field Service Technician - HV & EV Diagnostics Lead

Rivian Automotive

Hazelwood (MO)

Hybrid

USD 40,000 - 75,000

Full time

14 days+

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Job summary

Rivian Automotive is seeking an experienced Senior Field Service Technician to act as a technical leader in complex vehicle repairs and field support. The role blends shop and remote field work, with opportunities to mentor technicians and drive improvements across service operations.

The position emphasizes advanced diagnostics, high voltage systems, and cross-functional collaboration. Travel to remote locations and production plants may be required, with strong emphasis on safety and

Qualifications

Bachelor level of high skill automotive diagnostics and repair experience.
Experience with high voltage (HV) systems and diagnostics.
Proven leadership/mentorship in field service or shop environments.
Ability to document and communicate root-cause analysis clearly.

Responsibilities

Perform bumper-to-bumper diagnostics and complex repairs in service centers or on-site.
Provide high-level diagnostic guidance and remote troubleshooting.
Coach, mentor, and train junior technicians; drive cross-functional collaboration.
Utilize specialized diagnostic tools to resolve electrical, HV, and network faults.
Conduct road tests to verify repair quality and drive process improvements.
Oversee parts operations including ordering, receiving, inventory, and billing.
Produce documentation for service support and engineering feedback.
Engage with customers and internal teams to resolve escalations.