Senior Field Service Technician - HV Diagnostics Lead

Rivian Automotive

Lake Forest (CA)

Hybrid

USD 5,500 - 131,000

Full time

13 days ago

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Job summary

Rivian Automotive is seeking a Senior Field Service Technician to act as a technical expert in complex vehicle repairs and field operations. The role blends service center work with remote and on-site field support, travel to remote locations, and cross-functional collaboration to mentor technicians.

You will diagnose high-voltage and low-voltage systems, utilize advanced tools, and drive standardization while delivering top-quality service.

Qualifications

High school diploma, GED, or recognized equivalency credential preferred.
Graduation from an accredited automotive repair school or vocational program preferred.
Minimum age of 21 years old.
Valid driver’s license with a clean driving record (no suspensions or revocations within the past 3–5 years).
Ability to travel to regional locations or production plants as needed.
Proficient in Windows/Mac environments, work order management systems, and specialized engineering/diagnostic documentation systems.

Responsibilities

Advanced Diagnostics & Complex Repairs: perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections on vehicles inside service centers and in field settings.
Technical Support & Remote Troubleshooting: provide high-level diagnostic guidance and remote diagnostics or repairs when possible.
Leadership & Mentorship: coach, mentor, and train junior technicians and partner teams; drive problem-solving.
Advanced Tools & Methodologies: use diagnostic tools like PICO-Scope and PCAN to resolve HV and network faults.
Quality & Process Standardization: conduct road tests, drive continuous improvement in repair workflows, ensure high standards.