Senior Field Service Technician & HV Diagnostics Lead

Rivian Automotive; Council Bluffs (IA); In loco; USD 45.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Plan

Employee Stock Purchase Program

Health, dental, vision, life insurance

Descrizione del lavoro

Rivian Automotive is seeking an experienced Senior Field Service Technician to act as a technical expert and field leader. The role involves complex diagnostics, field repairs, and remote support, with travel to remote sites and production plants as needed.

You will mentor junior technicians, drive continuous improvement, and ensure high standards in repair workflows while managing parts operations and customer interactions.

Competenze

• High School Diploma or GED required; auto repair schooling preferred.
• 5–8+ years automotive repair experience with bumper-to-bumper diagnostics.
• Experience with high voltage (HV) systems and HV diagnostics.
• Leadership or supervisory experience is preferred.

Mansioni

• Perform complex diagnostics and repairs in service centers and field settings.
• Provide high-level remote diagnostics and guidance to field teams.
• Coach, mentor and train junior technicians; lead problem solving.
• Use specialized diagnostic tools to resolve electrical and network faults.
• Conduct road tests and drive process improvements across workflows.
• Oversee parts operations, inventory and billing; document findings.
• Engage with customers, suppliers and internal teams during escalations.

Conoscenze

Advanced Diagnostics

Leadership

HV Systems

CAN/LIN Networking

Diagnostic Tools

Mentoring

Road Testing

Formazione

High School Diploma

Auto repair school

Strumenti

PICO-Scope

PCAN

Kavaser Memorator

Breakout boxes

Descrizione del lavoro

Rivian Automotive is seeking an experienced Senior Field Service Technician to act as a technical expert and field leader. The role involves complex diagnostics, field repairs, and remote support, with travel to remote sites and production plants as needed.

You will mentor junior technicians, drive continuous improvement, and ensure high standards in repair workflows while managing parts operations and customer interactions.