Field Services Pro II: On‑Site Tech & Repairs

Ricoh Americas Corporation; Racine (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance options

401K

Tuition assistance

Paid vacation & holidays

Job summary

Ricoh Americas Corporation is seeking a Field Representative II to service and repair a range of Ricoh products at customer sites within a defined territory in Wisconsin. The role requires strong technical diagnostic abilities and dependable customer communication.

You will manage territory requirements, maintain parts inventory, and collaborate with sales to maximize leads and upgrades while traveling extensively by car.

Qualifications

• Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy, as position entails extensive use of personal car while on company business.

Responsibilities

• Serves and repairs a variety of company products at customer locations.
• Manages territory, inventory, and customer relationships.
• Demonstrates excellent technical and customer relation skills.
• Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

Skills

Customer service

Communication skills

Territory management

Driver's license

Troubleshooting

Education

Technical school training

Tools

PC software

Job description

Ricoh Americas Corporation is seeking a Field Representative II to service and repair a range of Ricoh products at customer sites within a defined territory in Wisconsin. The role requires strong technical diagnostic abilities and dependable customer communication.

You will manage territory requirements, maintain parts inventory, and collaborate with sales to maximize leads and upgrades while traveling extensively by car.