Senior Field Service Parts Specialist

Rivian Automotive; Northbrook (IL); On-site; USD 36,000 - 47,000; Full time

Job summary

Rivian Automotive is seeking a Parts Advisor in Illinois to manage parts inventory, support service centers, and ensure exceptional internal customer experiences. The role requires strong organizational skills, process knowledge, and a customer-first mindset to drive continuous improvement.

You will work with regional specialists, technicians, advisors, and management, employing Rivian systems and safety guidelines to maintain accuracy, efficiency, and high service standards.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Degree or team leadership experience in a fast-paced environment is preferred.
• Ability to work independently ordering, receiving, distributing, and auditing parts, making recommendations to internal and external clients, addressing customer objections
• Strong communication, organizational and time management skills.
• Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to changing conditions
• Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

• Train and guide others on the basics of receiving and stocking parts, managing inventory, requesting access to key platforms and dealing with customer questions and objections and follow up on the associate’s progress
• Support other Rivian Service Centers when required
• Explain, and execute processes / standards ( e.g. warranty return, shipping process, channel planning, pre‑pulling parts, indirect purchasing) when needed, and the ability to follow up and provide feedback
• Understand, and explain the physical inventory process (preparation and execution)
• Provide constant communication and feedback to the channel planning team to ensure proper MIN/MAX levels
• Understand and explain KPI's and metrics and their significance
• Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
• Comfortably communicates with technicians and leads to promote clear communication channels. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
• Identify and order the correct part needed for any repair
• Source or look up and understand parts assemblies / subassemblies
• Physically and systematically receive parts and/or allocate back orders
• Physically and systematically BIN parts
• Understand, execute and explain the Rivian BIN scheme
• Utilize and navigate the following programs and documentation -SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
• Demonstrate and execute daily counts and understand the intended use of the tool
• Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
• The ability and willingness to learn and gain an understandingof Rivian's maintenance scheduling
• Explain services and provide an exceptional customer experience
• Utilize a forklift in required areas for transporting and organization of parts
• Knowledge of Rivian's safety requirements
• List and explain the 5S stages and methodology
• Provide exceptional service to all customers using Rivian Guiding Principles

Skills

Customer facing service

Inventory management

Communication skills

Attention to detail

Time management

Problem solving

Leadership

Education

High School Diploma or GED

Degree or leadership experience in a fast-paced environment

Tools

SharePoint

Warranty Manual

Write It Right

Rivian systems

Job description

Rivian Automotive is seeking a Parts Advisor in Illinois to manage parts inventory, support service centers, and ensure exceptional internal customer experiences. The role requires strong organizational skills, process knowledge, and a customer-first mindset to drive continuous improvement.

You will work with regional specialists, technicians, advisors, and management, employing Rivian systems and safety guidelines to maintain accuracy, efficiency, and high service standards.