Senior Field Service Parts Advisor — Inventory & Process Lead

Rivian Automotive; Lake Forest (CA); On-site; USD 37,000 - 49,000; Full time

Job summary

Rivian Automotive is seeking a Parts Advisor to optimize internal service parts support across Rivian Service Centers. You will manage inventory, train colleagues, and ensure accurate processing for warranty, shipping, and procurement.

The role emphasizes clear communication, cross-functional teamwork, and continuous improvement in a fast-paced environment. The candidate should combine strong organizational skills with a customer-first mindset and be comfortable using Rivian's systems and

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Degree or team leadership experience in a fast-paced environment is preferred.
• Ability to work independently ordering, receiving, distributing, and auditing parts, making recommendations to internal and external clients, addressing customer objections.
• Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms.
• Strong communication, organizational and time management skills.

Responsibilities

• Train and guide others on the basics of receiving and stocking parts, managing inventory, requesting access to key platforms and dealing with customer questions and objections and follow up on the associate’s progress.
• Support other Rivian Service Centers when required.
• Explain, and execute processes/standards (e.g. warranty return, shipping process, channel planning, pre-pulling parts, indirect purchasing) when needed, and follow up with feedback.
• Understand, and explain the physical inventory process (preparation and execution).
• Provide constant communication and feedback to the channel planning team to ensure proper MIN/MAX levels.
• Explain KPI's and metrics and their significance.
• Identify and resolve discrepancies in parts procurement and collaborate to improve processes.

Education

High School Diploma/GED or equivalent

Team leadership experience in a fast-paced environment

Independent work in ordering, receiving, distributing parts

Effective communication and customer service skills

Tools

SharePoint

Warranty Manual

Write It Right

Rivian proprietary systems

Job description

Rivian Automotive is seeking a Parts Advisor to optimize internal service parts support across Rivian Service Centers. You will manage inventory, train colleagues, and ensure accurate processing for warranty, shipping, and procurement.

The role emphasizes clear communication, cross-functional teamwork, and continuous improvement in a fast-paced environment. The candidate should combine strong organizational skills with a customer-first mindset and be comfortable using Rivian's systems and