Senior Field Service Parts Advisor

Rivian Automotive; Northbrook (IL); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid vacation

Job summary

Rivian Automotive is seeking a Parts Advisor to ensure exceptional internal customer experience at service locations. You will train staff, manage inventory, and coordinate with Regional Parts Specialists, Technicians, Advisors, and local management.

A strong focus on process improvement, attention to detail, and customer-first service is required. The role demands problem-solving, clear communication, and ability to work in a fast-paced environment with cross-functional teams.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Ability to work independently ordering, receiving, distributing, and auditing parts.
• Strong communication, organizational and time management skills.

Responsibilities

• Train and guide others on receiving and stocking parts, inventory management.
• Support other Rivian Service Centers when required.
• Explain and execute processes and standards (warranty return, shipping, channel planning, pre-pulling parts).
• Explain KPI's and metrics and their significance.
• Identify and resolve discrepancies in parts procurement.
• Communicate with technicians and leads to promote clear communication.
• Order the correct part needed for any repair.

Skills

Communication

Organization

Time management

Customer service

Education

High School Diploma or GED

Tools

SharePoint

Warranty Manual

Job description

Rivian Automotive is seeking a Parts Advisor to ensure exceptional internal customer experience at service locations. You will train staff, manage inventory, and coordinate with Regional Parts Specialists, Technicians, Advisors, and local management.

A strong focus on process improvement, attention to detail, and customer-first service is required. The role demands problem-solving, clear communication, and ability to work in a fast-paced environment with cross-functional teams.