Field Service Parts Lead — Internal Ops & Warranty

Rivian Automotive; Northbrook (IL); On-site; USD 35,000 - 41,000; Full time

Job summary

Rivian Automotive is seeking a Parts Advisor to deliver exceptional internal customer experience at service locations in Illinois. You will coordinate with Regional Parts Specialists, Technicians, Advisors and local management, solving operational issues with a customer-first mindset.

The role requires strong communication, organization, and problem-solving abilities, plus flexibility to thrive in dynamic environments and support service teams and customers effectively.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• Strong communication, organizational and time management skills.
• Patience, empathy, attention to detail, and problem-solving.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand and explain shipping process and packaging of parts.
• Understand channel planning and indirect purchasing through Coupa.
• Explain KPIs and metrics and their significance.
• Identify and resolve discrepancies in parts procurement.
• Communicate with technicians and leads to promote clear communication.

Skills

Communication skills

Organizational skills

Time management

Customer service

Problem solving

Attention to detail

Flexibility

Education

High School Diploma or GED

Tools

SharePoint

Warranty Manual

Proprietary systems

Job description

Rivian Automotive is seeking a Parts Advisor to deliver exceptional internal customer experience at service locations in Illinois. You will coordinate with Regional Parts Specialists, Technicians, Advisors and local management, solving operational issues with a customer-first mindset.

The role requires strong communication, organization, and problem-solving abilities, plus flexibility to thrive in dynamic environments and support service teams and customers effectively.