Field Service Parts Lead - Customer-Driven Expert

Watershed; Redwood City (CA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Life insurance

Medical insurance

Dental insurance

Vision insurance

Short-term disability insurance

Long-term disability insurance

401(k) plan

Job summary

Rivian is seeking a Parts Advisor to overdeliver on the internal customer experience at our service locations. The role requires a customer-first mindset, strong communication, and organizational skills to support service teams and coordinate with regional specialists, technicians, advisors, and local management.

You will handle warranty returns, shipping packaging, channel planning, and indirect purchasing while explaining KPIs and ensuring accurate parts fulfillment.

Qualifications

• High School Diploma, GED, or other recognized high school equivalency credential preferred.
• Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms.
• Strong communication, organizational and time management skills.

Responsibilities

• Demonstrate and execute the warranty return process.
• Understand, explain, and execute the shipping process and how to package parts before final shipment.
• Understand channel planning and how it works.
• Understand, explain, and execute indirect purchasing through Coupa.
• Explain KPI's and metrics and their significance.
• Identify and resolve discrepancies in parts procurement and collaborate to improve processes.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma

Tools

Coupa

SharePoint

Warranty manuals

Rivian systems

Job description

Rivian is seeking a Parts Advisor to overdeliver on the internal customer experience at our service locations. The role requires a customer-first mindset, strong communication, and organizational skills to support service teams and coordinate with regional specialists, technicians, advisors, and local management.

You will handle warranty returns, shipping packaging, channel planning, and indirect purchasing while explaining KPIs and ensuring accurate parts fulfillment.