Parts Operations Lead – Internal Service Excellence

Rivian Automotive; Dallas (TX); On-site; USD 35,000 - 41,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401(k) plan

Paid time off

Disability insurance

Job summary

Rivian Automotive seeks a Parts Advisor to enhance internal customer experience at service locations. The role requires focus, initiative, strong communication, and cross-functional collaboration to support service teams and customers with a high level of organization.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, applying Rivian guiding principles to deliver exceptional service daily.

Qualifications

• High school diploma or GED preferred.
• Strong communication and organizational skills.
• Customer-focused with problem-solving mindset.
• Able to multi-task in a fast-paced environment.
• Physical ability to perform tasks and lift up to 85 lbs.

Responsibilities

• Execute the warranty return process.
• Explain and execute shipping and packaging procedures.
• Assist with channel planning concepts.
• Handle indirect purchasing via Coupa.
• Monitor KPIs and drive process improvements.
• Collaborate with technicians and leads to improve customer care.
• Identify and order correct parts for repairs.
• Use Rivian's systems and SharePoint daily.
• Perform daily counts and pre-pull parts for appointments.
• Explain services and provide exceptional customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

SharePoint

Warranty Manual

Write It Right

Rivian proprietary systems

Job description

Rivian Automotive seeks a Parts Advisor to enhance internal customer experience at service locations. The role requires focus, initiative, strong communication, and cross-functional collaboration to support service teams and customers with a high level of organization.

You will work with Regional Parts Specialists, Technicians, Advisors, and local management, applying Rivian guiding principles to deliver exceptional service daily.