Senior Field Service Engineer – EV Diagnostics & Legal

Rivian; Boston (MA); Vor Ort; USD 112.000 - 140.000; Vollzeit

Zusammenfassung

Rivian is seeking a Field Service Engineer to provide hands-on technical support for vehicle inspections, warranty issues, and product concerns. This role operates at the intersection of field service, vehicle diagnostics, engineering, and Legal.

The Staff Field Service Engineer will travel approximately 70% across the East Coast, coordinating with multiple stakeholders and producing precise technical documentation. Reporting to the Sr. Manager, Field Service Engineering.

Qualifikationen

• Bachelor's degree in Mechanical, Electrical, Automotive Engineering or related field.
• 6+ years in automotive field service, vehicle diagnostics or related area.
• Hands-on EV diagnostics and complex system troubleshooting experience.
• Experience inspecting vehicles and writing technical reports.
• Strong communication skills to explain findings to lawyers, engineers and partners.
• Willingness to travel and work independently in field settings.
• Detail-oriented, professional, and safety-focused.

Aufgaben

• Conduct and coordinate vehicle inspections for warranty, liability, and incidents.
• Perform structured evaluations including diagnostics, testing, and review of service data.
• Document findings with notes, photos, video, measurements, and reports.
• Coordinate with Legal, Service, Quality, Engineering and others to define inspection scope and communicate findings.
• Develop rapid diagnostic plans and provide solutions to maximize uptime and serviceability.
• Escalate safety or technical issues promptly with appropriate action.
• Explain technical details clearly to both technical and non-technical audiences.
• Improve inspection protocols, training materials, and cross-functional workflows.
• Support insurance-related matters as needed.
• Assist Field Service training on legal and lemon law topics.
• Travel to service centers and inspection sites as required.

Kenntnisse

Mechanical Engineering

Electrical Engineering

Automotive Engineering

Automotive Technology

Vehicle Diagnostics

Technical Investigations

Field travel

Written reports

Clear communication

Team collaboration

Ausbildung

Bachelor's degree in Mechanical/Electrical/Automotive Engineering

Jobbeschreibung

Rivian is seeking a Field Service Engineer to provide hands-on technical support for vehicle inspections, warranty issues, and product concerns. This role operates at the intersection of field service, vehicle diagnostics, engineering, and Legal.

The Staff Field Service Engineer will travel approximately 70% across the East Coast, coordinating with multiple stakeholders and producing precise technical documentation. Reporting to the Sr. Manager, Field Service Engineering.