Staff Field Service Engineer - EV Diagnostics

Rivian Automotive; Blauvelt (NY); On-site; USD 122,000 - 152,000; Full time

Job summary

Rivian is seeking a Staff Field Service Engineer to provide hands-on technical support for legal matters involving vehicle inspections, warranty support, product concerns, and high-priority vehicle investigations. You will work at the intersection of field service, vehicle diagnostics, engineering, and Legal to document findings and determine technical next steps.

This field-oriented role requires travel across the East Coast (~70%) and reports to the Sr.

Qualifications

• 6 years of professional experience in automotive field service, vehicle diagnostics, automotive engineering, technical investigations, or a related field.
• Hands on experience diagnosing and troubleshooting EVs and complex vehicle systems.
• Experience conducting vehicle inspections and writing clear technical reports.
• Strong communication skills and the ability to explain technical information to attorneys, engineers, service teams, business partners, and customers or other involved parties.
• Ability to travel and work independently in a field environment.
• Strong judgment, attention to detail, professionalism, and commitment to safe work practices.
• Ability to collaborate effectively in a fast paced, cross functional environment.

Responsibilities

• Conduct and coordinate vehicle inspections in support of warranty, product liability, and incident related matters.
• Perform structured vehicle evaluations, including visual inspections, diagnostic scans, functional testing, road testing when appropriate, and review of relevant service and vehicle information.
• Document inspection findings through detailed notes, photographs, video, measurements, diagnostic records, and technical reports.
• Work with Legal, outside counsel, Service, Quality, Engineering, consultants, and other stakeholders to define inspection scope and communicate technical findings.
• Respond to escalated cases by developing rapid diagnostic plans that prioritize customer uptime and serviceability, including software and hardware solutions.
• Recognize safety, or technical issues that require immediate escalation and coordinate the appropriate response.
• Provide clear technical explanations to both technical and non technical audiences.
• Help improve inspection protocols, training materials, workflows, and cross-functional processes.
• Support with insurance related matters as needed.
• Assist the Field Service training on legal and lemon law related topics.
• Travel to Service center, Vehicle locations, inspection sites, and other field locations as needed.

Education

Bachelor’s degree in Mechanical/Electrical/Automotive Engineering or related field

Job description

Rivian is seeking a Staff Field Service Engineer to provide hands-on technical support for legal matters involving vehicle inspections, warranty support, product concerns, and high-priority vehicle investigations. You will work at the intersection of field service, vehicle diagnostics, engineering, and Legal to document findings and determine technical next steps.

This field-oriented role requires travel across the East Coast (~70%) and reports to the Sr.