Senior Field Service Engineer: Controls & Commissioning

RoviSys Company; Jackson (MS); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Travel perks

On-call pay

Benefits package

401(k) with match

PTO

Job summary

RoviSys Company seeks a Lead Service Engineer or Specialist to deliver service and support for control systems. You will lead service efforts, troubleshoot hardware and software, and report on SLAs while coordinating with customer teams.

The role requires independent decision making and strong customer interaction. Responsibilities span service execution, project support, and sales interaction, with on-site startup, field testing, and documentation tasks.

Qualifications

• Bachelor’s degree in engineering or equivalent industry experience.
• Basic understanding of mechanical and electrical systems found within customer environments.
• 3+ years of experience with one or more controls platforms (listed above).
• Knowledge of Kepware OPC server and ThinManager preferable.

Responsibilities

• Perform regular inspections, maintenance, and software updates of control systems.
• Identify and address system malfunctions or inefficiencies.
• Implement system upgrades and enhancements to improve efficiency and performance.
• Monitor service channels (phone, email, chat, tickets) and KPIs to identify issues and trends.
• Respond to incidents and outages to maintain SLAs.
• Collaborate with technical teams to resolve critical incidents.

Skills

Troubleshooting

Customer interaction

Independent decision making

Education

Bachelor’s degree in engineering

Tools

Tridium Niagara N4

Distech BACnet/LON

Johnson Controls Metasys

Siemens Apogee

Rockwell FactoryTalk/RSLogix

PlantPAx DCS

Kepware OPC server

ThinManager

VMware

Job description

RoviSys Company seeks a Lead Service Engineer or Specialist to deliver service and support for control systems. You will lead service efforts, troubleshoot hardware and software, and report on SLAs while coordinating with customer teams.

The role requires independent decision making and strong customer interaction. Responsibilities span service execution, project support, and sales interaction, with on-site startup, field testing, and documentation tasks.