Senior Field Server Support Technician

Worldwide TechServices; Alexandria (LA); On-site; USD 25,000 - 39,000; Full time

Job summary

Worldwide TechServices invites applications for its Dynamic Server Support role. This senior position handles repair and troubleshooting of client desktops, laptops, deskside support, ESF, and servers, with direct client interaction.

The role requires technical school certification or equivalent and 0–2 years of relevant experience; OEM certifications are preferred. You will drive to client sites, manage parts inventory, and ensure timely updates and safety compliance.

Qualifications

• Technical school certification or equivalent with 0–2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer service skills

Technical troubleshooting

Client-facing communication

Ability to travel/overnight

Lifting up to 50 lbs

Own repair toolkit

Job description

Worldwide TechServices invites applications for its Dynamic Server Support role. This senior position handles repair and troubleshooting of client desktops, laptops, deskside support, ESF, and servers, with direct client interaction.

The role requires technical school certification or equivalent and 0–2 years of relevant experience; OEM certifications are preferred. You will drive to client sites, manage parts inventory, and ensure timely updates and safety compliance.