Senior Field Server Support Technician

Worldwide TechServices; Madison (WI); On-site; USD 50,000 - 75,000; Full time

Job summary

Worldwide TechServices is a global leader in delivering technology services and solutions. Dynamic Server Support is a senior role focused on diagnosing and repairing client equipment, including desktops, laptops, deskside support, ESF, and servers. You will interact directly with clients to address issues and respond promptly and accurately.

The position emphasizes customer service, adherence to SLAs, and precise reporting, with opportunities for travel and overtime as required by client needs.

Qualifications

• Typically requires technical school certification or equivalent, with 0–2 years of relevant experience.
• Previous customer service experience is a plus.
• Must be able to communicate clearly about technical issues with clients.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established service level agreements.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time reporting for each call.
• Follow policies and guidelines for successful delivery of service.
• Ensure control of assets and inventory per client agreements.
• Report activity accurately and timely.
• Understand and follow safety policies; other duties as needed.

Skills

Client communication

Hardware troubleshooting

Mobility/Travel

Equipment handling

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions. Dynamic Server Support is a senior role focused on diagnosing and repairing client equipment, including desktops, laptops, deskside support, ESF, and servers. You will interact directly with clients to address issues and respond promptly and accurately.

The position emphasizes customer service, adherence to SLAs, and precise reporting, with opportunities for travel and overtime as required by client needs.