Senior Field Server Support Technician (Travel-Ready)

Worldwide TechServices; Fairbanks (AK); On-site; USD 52,000 - 75,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist for a senior role to troubleshoot desktops, laptops, deskside support, ESF and servers for demanding clients. You will provide customer support for designated equipment and respond to service calls within SLAs.

This role requires a technical school certification or equivalent and 0-2 years of relevant experience. You must be able to travel to client locations, lift up to 50 lbs, and own a basic repair toolkit.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Effective communication

Travel readiness

Lifting up to 50 lbs

Repair toolkit ownership

Education

Technical school certification or equivalent

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist for a senior role to troubleshoot desktops, laptops, deskside support, ESF and servers for demanding clients. You will provide customer support for designated equipment and respond to service calls within SLAs.

This role requires a technical school certification or equivalent and 0-2 years of relevant experience. You must be able to travel to client locations, lift up to 50 lbs, and own a basic repair toolkit.