Field Server Support Technician - Client-Facing & On-Site

Worldwide TechServices, LLC; Egg Harbor Township (NJ); On-site; USD 45,000 - 64,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to provide expert customer support for designated equipment across client sites. The role involves troubleshooting desktops, laptops, deskside, ESF, and servers, with direct client interaction to resolve issues promptly.

The candidate should have 0–2 years of relevant experience and technical certification; OEM certifications and a valid driver’s license are required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Client communication

On-site travel

Heavy lifting

Repair toolkit owner

Basic repair knowledge

Education

Technical school certification or equivalent

0-2 years of relevant experience

Tools

Repair toolkit

OEM certifications

Driver’s license

Knowledge of software/hardware

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to provide expert customer support for designated equipment across client sites. The role involves troubleshooting desktops, laptops, deskside, ESF, and servers, with direct client interaction to resolve issues promptly.

The candidate should have 0–2 years of relevant experience and technical certification; OEM certifications and a valid driver’s license are required.