Senior Field Server Support Technician

Worldwide TechServices; Knoxville (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices seeks a Senior Dynamic Server Support professional to troubleshoot and repair desktops, laptops, deskside servers, and related equipment. You will interact with clients, address issues promptly, and maintain SLA compliance with accurate real-time reporting.

Candidates should have a technical certification or equivalent and 0–2 years of relevant experience, plus a valid driver’s license. Travel to client sites and occasional overnight stays are expected.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all OEM certifications as directed by Management.
• Knowledge of relevant software and hardware.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Communication

Driving to client locations

Lifting up to 50 lbs

Repair toolkit

Education

Technical school certification or equivalent

Tools

Repair toolkit

Valid Driver's License

Job description

Worldwide TechServices seeks a Senior Dynamic Server Support professional to troubleshoot and repair desktops, laptops, deskside servers, and related equipment. You will interact with clients, address issues promptly, and maintain SLA compliance with accurate real-time reporting.

Candidates should have a technical certification or equivalent and 0–2 years of relevant experience, plus a valid driver’s license. Travel to client sites and occasional overnight stays are expected.