Senior Field Engineering Lead – Elevator Service

Otis Elevator Co.; Little Rock (AR); On-site; USD 120,000 - 150,000; Full time

Job summary

Otis Elevator Company is seeking a Sr Manager, Service Field Engineering to provide technical support and leadership to field teams in Little Rock, AR. You will troubleshoot equipment, train field personnel, and drive continuous improvement across installations and modernizations.

The role requires 5+ years in elevator tech, strong communication, and the ability to lead in a dynamic environment. Occasional travel and safety adherence are expected as part of daily responsibilities.

Qualifications

• 5+ years relevant elevator technical experience.
• Strong written and verbal communication with customers.
• Ability to manage multiple projects in a team environment.
• Proficiency with Microsoft software.
• Willingness to travel.

Responsibilities

• Provide troubleshooting guidance to field associates and staff.
• Deliver field training on all types of equipment.
• Utilize data to drive continuous improvement and resolve field issues.
• Communicate effectively with branch staff and customers to explain problems.

Skills

Strong leadership

Written & verbal communication

Team oriented

Time management

Self-motivated

Travel readiness

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Otis software

Non-Otis software

Job description

Otis Elevator Company is seeking a Sr Manager, Service Field Engineering to provide technical support and leadership to field teams in Little Rock, AR. You will troubleshoot equipment, train field personnel, and drive continuous improvement across installations and modernizations.

The role requires 5+ years in elevator tech, strong communication, and the ability to lead in a dynamic environment. Occasional travel and safety adherence are expected as part of daily responsibilities.