Senior Elevator Field Service Leader — Drive Efficiency

Otis Elevator Co.; Lorton (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) plan

Medical coverage

Paid vacation

Sick leave

Life insurance

Disability coverage

Voluntary benefits

Tuition reimbursement

Recognition program

Job summary

Otis Elevator Company in the United States (Lorton, VA) is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment, manage field staff, and drive safety and quality across all projects in the territory. The role requires strong leadership, 5+ years of related experience, and excellent communication skills.

Travel within the territory is required; a driver's license is necessary.

Qualifications

• High school education required; BA/BS degree preferred or equivalent work experience (at least 5 years)
• Strong leadership skills and goal-orientated with strong time management and organizational skills
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory; driver’s license as required for your territory

Responsibilities

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

Skills

Leadership

Time management

Communication skills

Customer service

Computer skills

Travel within territory

Driver's license

Education

High school education

BA/BS degree preferred or equivalent

Tools

MS Office

Technical training

Job description

Otis Elevator Company in the United States (Lorton, VA) is seeking a Maintenance/Service Supervisor to oversee the servicing and repair of equipment, manage field staff, and drive safety and quality across all projects in the territory. The role requires strong leadership, 5+ years of related experience, and excellent communication skills.

Travel within the territory is required; a driver's license is necessary.