Elevator Service Ops Lead – Field Team Leadership

Otis Elevator Co.; Salt Lake City (UT); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) match

Medical coverage

Paid vacation and holidays

Life insurance

Tuition reimbursement

Parental leave

Job summary

Otis Elevator Company in Salt Lake City is seeking a Manager, Service Operations to lead a team of maintenance mechanics and oversee daily elevator service operations in the assigned territory.

You will drive safety, manage routes, labor, materials, and customer needs, while coaching field staff and partnering with customers to deliver a positive service experience. This hands-on leadership role requires elevator industry experience and strong communication skills.

Qualifications

• Elevator industry experience required, with at least 1–2 years of elevator knowledge or experience.
• High school education required; BA/BS degree preferred or equivalent relevant work experience
• Strong communication, organization, and multitasking skills.
• Ability to manage changing priorities in a fast-paced service environment.
• Comfort working across multiple programs, systems, and technology platforms.
• Working knowledge of elevator terminology and industry operations.

Responsibilities

• Lead and support a team of maintenance mechanics across the assigned service territory.
• Promote a strong safety culture and reinforce safe work practices throughout field operations.
• Manage day-to-day elevator service and maintenance operations, including routes, labor, materials, schedules, and operational priorities.
• Coach, support, and develop field employees to promote strong team performance.
• Partner with customers to understand their needs, address concerns, and deliver a positive service experience.
• Monitor route efficiency, callbacks, repair activity, and service performance.
• Coordinate repair needs and follow through on completion.
• Provide operational and technical support to field teams.
• Balance multiple priorities across employees, customers, and field operations.
• Use business systems and technology to effectively manage service activities and communication.

Skills

Elevator industry experience

Team leadership

Safety culture

Customer service

Communication skills

Education

High school diploma

BA/BS degree preferred or equivalent

Job description

Otis Elevator Company in Salt Lake City is seeking a Manager, Service Operations to lead a team of maintenance mechanics and oversee daily elevator service operations in the assigned territory.

You will drive safety, manage routes, labor, materials, and customer needs, while coaching field staff and partnering with customers to deliver a positive service experience. This hands-on leadership role requires elevator industry experience and strong communication skills.