Senior Field Engineer - Onsite Tech Specialist

Unisys Corporation; Rocky Hill (CT); On-site; USD 55,000 - 75,000; Full time

Job summary

Unisys Corporation is seeking a Field Engineer to provide the full range of onsite engineering support for a base of large, complex clients. The role requires taking complete ownership of on-site service activity and performing advanced maintenance on all products, including installations.

You will offer technical feedback to improve service delivery and use advanced tools to resolve client problems, contributing to overall client service metrics.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 2–4 years' experience in area of responsibility.

Responsibilities

• Provides the full range of Field Engineering support for an assigned base of large / complex clients.
• Takes complete ownership of onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback on equipment, systems and processes to improve overall service delivery.
• Uses advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identifies and resolves systemic issues within the team.
• Proactively supports the needs of other team members, providing technical assistance and expertise.
• Contributes to improved client services metrics reporting and documentation.
• Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Skills

Field engineering

Onsite service

Technical troubleshooting

Client communication

Education

High School Diploma or GED

Associate Degree or Technical Certification

Job description

Unisys Corporation is seeking a Field Engineer to provide the full range of onsite engineering support for a base of large, complex clients. The role requires taking complete ownership of on-site service activity and performing advanced maintenance on all products, including installations.

You will offer technical feedback to improve service delivery and use advanced tools to resolve client problems, contributing to overall client service metrics.