Senior Field Engineer: Onsite Tech & Client Solutions Lead

Unisys; Rocky Hill (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Unisys in the United States seeks a Field Engineer to deliver on-site service for a base of major clients, owning all on-site activity and performing advanced maintenance on products. You will use advanced tools to resolve issues and support scheduled installs while providing feedback to improve service delivery.

The role emphasizes resolving systemic issues, proactive collaboration with team members, and contributing to client service metrics and documentation to enhance overall performance.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally 2-4 years' experience in area of responsibility.

Responsibilities

• Provides full range of Field Engineering support for assigned base of large/complex clients.
• Owns onsite service activity.
• Performs advanced-level maintenance on all products, including low-complexity installation activities.
• Provides technical feedback to improve service delivery.
• Identifies and resolves systemic issues within the team.
• Proactively supports team members with technical assistance.
• Contributes to improved client services metrics reporting and documentation.

Skills

2-4 years experience

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Unisys in the United States seeks a Field Engineer to deliver on-site service for a base of major clients, owning all on-site activity and performing advanced maintenance on products. You will use advanced tools to resolve issues and support scheduled installs while providing feedback to improve service delivery.

The role emphasizes resolving systemic issues, proactive collaboration with team members, and contributing to client service metrics and documentation to enhance overall performance.