Fiber Field Technician II – Onsite Installations

Socket Telecom LLC; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Benefits package including medical, -?

401(k) with employer match

Free fiber service (if available in您的区

Tuition reimbursement

Community engagement opportunities

Job summary

Socket Fiber in Memphis is seeking a Field Service Technician II to perform on-site installations and repairs for residential customers. You will install and configure customer equipment, including routers, modems and Wi-Fi gateways, and ensure a high-quality customer experience.

The role requires travel across service areas, working outdoors in various conditions, and strict adherence to safety standards. You will diagnose and resolve connectivity issues and complete thorough service

Qualifications

• High School diploma or equivalent required.
• Prior telecommunications installation/utility experience preferred.
• Must maintain valid driver's license with no restrictions.
• Willingness to participate in on-call nights, weekends, and holidays.
• Ability to lift up to 70 lbs and work outdoors in varying weather.
• Ability to operate a bucket truck up to 300 lbs.
• Flexible schedule including Saturdays and/or Sundays.
• Willingness to obtain a Class E license if offered.

Responsibilities

• Perform independent installations and repairs for residential customers.
• Install and configure customer equipment including routers, modems, and Wi-Fi gateways.
• Diagnose and resolve connectivity and service issues accurately and efficiently.
• Install, terminate, and test network cabling per codes and standards.
• Complete accurate documentation of service activities.
• Safely operate company vehicles and equipment per safety protocols.

Skills

Driver's license

On-call readiness

Safety compliance

Customer service

Education

High School diploma or equivalent

Tools

Bucket truck operation

Ladders and safety gear

Cable testing equipment

Job description

Socket Fiber in Memphis is seeking a Field Service Technician II to perform on-site installations and repairs for residential customers. You will install and configure customer equipment, including routers, modems and Wi-Fi gateways, and ensure a high-quality customer experience.

The role requires travel across service areas, working outdoors in various conditions, and strict adherence to safety standards. You will diagnose and resolve connectivity issues and complete thorough service