Senior Federal Solutions Engineer

CloudFlare; San Francisco (CA); On-site; USD 211,000 - 257,000; Full time

Benefits offered by this job

Equity plan

Health benefits

401(k)

Flexible PTO

Job summary

Cloudflare in Washington, DC is seeking a Senior Customer Engineer for the Public Sector Federal team. You will serve as the technical lynchpin through the sales cycle, educating, enabling, and ensuring customer success on the Cloudflare platform.

You will translate complex internet technologies into practical solutions for US Public Sector Federal customers, train new users, draft documentation, and collaborate with Sales, Product, Engineering, and Support to drive long-term strategy.

Qualifications

• Deep understanding of internet technologies: OSI layers 1-7, routing, DNS, HTTP(S), SSL/TLS.
• Familiar with SASE frameworks and related tech such as Secure Web Gateway, CASB, DLP, SD-WAN.
• Experience with on-prem infrastructure and networking configurations.
• Minimum 4 years in a customer-facing role supporting US Federal Government.
• Curiosity, learning mindset, collaboration, and growth focus.
• Strong project management and relationship-building skills.

Responsibilities

• Lead technical discussions and implementations to generate new business and keep customers satisfied.
• Qualify prospect use cases, discover tech requirements, lead demos, design solutions, PoCs.
• Advise and guide existing customers on best practices and product implementations.
• Travel 35-45% to meet prospects/customers, conferences, and collaborate with Cloudflare teammates.

Skills

OSI model

TCP/UDP routing

DNS

HTTP(S)

SSL/TLS

SASE tech

on-prem infra

Networking configs

US Federal experience

Education

Bachelor's degree in CS/Engineering or related

Job description

Cloudflare in Washington, DC is seeking a Senior Customer Engineer for the Public Sector Federal team. You will serve as the technical lynchpin through the sales cycle, educating, enabling, and ensuring customer success on the Cloudflare platform.

You will translate complex internet technologies into practical solutions for US Public Sector Federal customers, train new users, draft documentation, and collaborate with Sales, Product, Engineering, and Support to drive long-term strategy.