Senior Facilities Coordinator — Hybrid/Remote Impact

Cushman & Wakefield; City of Albany (NY); Hybrid; USD 33,000 - 38,000; Full time

Job summary

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support the facility management team for client sites with hybrid or remote work options. You will assist with operation, troubleshooting, and repairs on commercial buildings, ensuring service delivery and customer satisfaction.

The role requires experience in facilities management, coordinating with contractors, and handling work orders, invoices, and vendor performance.

Qualifications

• Associates or Bachelors degree preferred in facilities management, building, business or related field.
• 3-5 years of administrative or tenant services experience.
• Data entry, expansive reporting, filing, answering phones, scheduling and communications.

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, verify problem and take corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for service and repairs of equipment.
• Follow protocol for effective building-specific maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with inspection of the sites within the assigned building portfolio.
• Create work orders and assign to engineering staff, subcontractors and vendors.
• Report on open and closed work orders and check status with the assigned party.
• Request, review and submit work orders, bids and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate with client, landlords and vendors to resolve issues and provide project status updates.
• Provide training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting KPIs against SLAs.
• Provide facilities helpdesk services and monitor workflow for all facilities cases.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management Skills

Team Oriented

Education

Associates or Bachelors degree in facilities management, building, business or related field preferred

Job description

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support the facility management team for client sites with hybrid or remote work options. You will assist with operation, troubleshooting, and repairs on commercial buildings, ensuring service delivery and customer satisfaction.

The role requires experience in facilities management, coordinating with contractors, and handling work orders, invoices, and vendor performance.