Senior Facilities Coordinator - Hybrid/Remote, Strategic Support

Cushman & Wakefield; Atlanta (GA); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k / retirement plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client properties. The role covers operations, troubleshooting, and coordination of maintenance, vendors, and service delivery for commercial buildings.

The candidate will handle inquiries, manage work orders, review invoices, and ensure timely completion of tasks. A 3–5 year background in admin/tenant services is preferred, with a degree in facilities management or related field.

Qualifications

• Associates or Bachelors degree in facilities management, building, business or related field preferred.
• 3-5 years of administrative or tenant services experience.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, verify problem and take necessary corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for service and repairs of equipment.
• Follow protocol for building-specific maintenance and safety procedures.
• Maintain on-going communication with contractors, client, and team.
• Assist with inspection of sites within the assigned building portfolio.
• Create work orders and assign to engineering staff, subcontractors and vendors.
• Report on open and closed work orders and check status with the assigned party.
• Request, review and submit work orders, bids and proposals from vendors.
• Verify final invoice pricing and process payments timely.
• Assist in monitoring and assessing vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates.
• Provide training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting KPIs against SLAs.
• Provide facilities helpdesk services and monitor workflow for all facilities cases.

Skills

Communication

Customer focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management

Team Oriented

Education

Associates or Bachelors degree in facilities management, building, business or related field

Job description

Cushman & Wakefield is seeking a Sr. Facilities Coordinator to support facility management teams across client properties. The role covers operations, troubleshooting, and coordination of maintenance, vendors, and service delivery for commercial buildings.

The candidate will handle inquiries, manage work orders, review invoices, and ensure timely completion of tasks. A 3–5 year background in admin/tenant services is preferred, with a degree in facilities management or related field.