Senior Facilities Coordinator (Hybrid/Remote)

Cushman & Wakefield; Denver (CO); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement savings plan

Paid time off

Job summary

Cushman & Wakefield in Denver, CO is seeking a Sr. Facilities Coordinator to support facility management across client sites. Hybrid or remote options available, with focus on service delivery and issue resolution.

Role requires handling inquiries, coordinating with contractors, managing work orders, and reporting on performance against SLAs. Strong communication and organization are essential, along with 3–5 years in similar roles.

Qualifications

• Associates or Bachelors degree preferred.
• 3-5 years experience in an administrative or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience in facilities/property management, commercial real estate or professional services preferred.

Responsibilities

• Provide general facility management services and monitor office facilities.
• Address client inquiries, ensure timely and quality issue resolution.
• Follow up with clients to ensure satisfaction and service delivery.
• Respond to facility inquiries and complaints, verify problems and take corrective action.
• Remain knowledgeable about building systems and operations.
• Coordinate with outside contractors for service and repairs.
• Maintain communication with contractors, client, and team.
• Create and assign work orders to engineering staff, vendors, and subcontractors.
• Report on open/closed work orders and track status.
• Submit work orders, bids, and proposals from vendors.
• Verify final invoice pricing and process payments timely.
• Monitor vendor performance and provide training on procedures.
• Manage complex work orders including environmental issues and disaster recovery.
• Ensure timely completion of jobs with landlords and vendors.
• Document written communications between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Provide project updates to client, landlords, and vendors.
• Provide training and direction to new associates.
• Coordinate events in support of client needs.
• Measure and report KPIs against service level agreements.
• Provide facilities helpdesk services and oversee workflow for all facilities cases.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management

Team Oriented

Education

Associates or Bachelors degree in facilities management, building, business or related field preferred

Job description

Cushman & Wakefield in Denver, CO is seeking a Sr. Facilities Coordinator to support facility management across client sites. Hybrid or remote options available, with focus on service delivery and issue resolution.

Role requires handling inquiries, coordinating with contractors, managing work orders, and reporting on performance against SLAs. Strong communication and organization are essential, along with 3–5 years in similar roles.