Senior Facilities & Operations Coordinator - Hybrid/Remote

Cushman & Wakefield; Augusta (ME); Hybrid; USD 33,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Flexible spending accounts (FSA)

Health savings accounts (HSA)

Retirement savings plans

Life insurance

Disability insurance

Paid time off

Job summary

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support facility management for client sites. The role covers diagnostics, housekeeping, and repairs across commercial buildings, with emphasis on coordinating with contractors and vendors.

The position supports service delivery, reporting, and work order management, while ensuring compliance with safety protocols and client expectations. A robust benefits package accompanies competitive pay.

Qualifications

• Associates or Bachelor's degree in facilities management, building, business or related field preferred.
• A minimum of 3-5 years of experience in an administrative or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.

Responsibilities

• Provide general overall facility management services including continuous monitoring of office/facility.
• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, verify problem and take corrective action.
• Remain knowledgeable regarding all operational aspects of building systems.
• Coordinate with outside contractors for service and repairs of equipment.
• Follow protocol for maintenance and safety procedures.
• Maintain ongoing communication with contractors, client, and team.
• Assist with inspection of sites within the assigned building portfolio.
• Create work orders and assign to engineering staff, subcontractors and vendors.
• Report on open and closed work orders and check status with assigned party.
• Request, review and submit work orders, bids and proposals from vendors.
• Verify final invoice pricing and process payments in a timely manner.
• Assist in monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Create and record appropriate written communication between all parties.
• Schedule and document maintenance and repairs on building equipment.
• Communicate frequently with client, landlords and vendors to resolve issues and provide project status updates.
• Provide process and procedures training and direction to new associates.
• Coordinate special events in support of client.
• Assist with measuring and reporting key performance indicators against service level agreements.
• Provide facilities helpdesk services on behalf of the client(s) and monitor workflow for all facilities cases to ensure consistent quality of service and work product.

Skills

Communication Proficiency

Customer Focus

Initiative

Sense of Urgency

Multi-Tasking

Detail Oriented

Financial Knowledge

Time Management Skills

Team Oriented

Education

Associates or Bachelors degree

Job description

Cushman & Wakefield is seeking a Senior Facilities Coordinator to support facility management for client sites. The role covers diagnostics, housekeeping, and repairs across commercial buildings, with emphasis on coordinating with contractors and vendors.

The position supports service delivery, reporting, and work order management, while ensuring compliance with safety protocols and client expectations. A robust benefits package accompanies competitive pay.