Senior Facilities Coordinator - Hybrid/Remote

Cushman & Wakefield; New Jersey; Hybride; USD 33 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health, Vision, and Dental Insurance

Résumé du poste

Cushman & Wakefield is seeking a Facilities Coordinator to support operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings. The role blends office-based tasks with on-site support, focusing on service delivery for the client facility needs.

You will address client inquiries, coordinate with contractors and vendors, manage work orders, monitor building systems, and assist with performance reporting against SLAs.

Qualifications

• Data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Previous customer service experience.
• Prior experience working in facilities/property management, commercial real estate or professional services industries preferred.

Responsabilités

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action.
• Coordinate with outside contractors for the service and repairs of equipment.
• Create work orders and assign work orders to the engineering staff, subcontractors and vendors.
• Assist in the monitoring and assessment of vendor performance.
• Train vendors on work order and billing procedures.
• Manage complex work orders such as environmental issues and disaster recovery.
• Schedule and document maintenance and repairs on building equipment.
• Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product.

Connaissances

Customer Focus

Financial Knowledge

Time Management Skills

Formation

Associates or Bachelor's degree in facilities management, building, business or other related field preferred

Description du poste

Cushman & Wakefield is seeking a Facilities Coordinator to support operation, troubleshooting, diagnostics, housekeeping, and repairs on commercial buildings. The role blends office-based tasks with on-site support, focusing on service delivery for the client facility needs.

You will address client inquiries, coordinate with contractors and vendors, manage work orders, monitor building systems, and assist with performance reporting against SLAs.