Senior Facilities Lead — Hybrid/Remote & Service Delivery

Cushman & Wakefield; Yorktown (VA); Hybrid; USD 33,000 - 38,000; Full time

Job summary

Cushman & Wakefield seeks a Facilities Coordinator to support operation, troubleshooting, and repairs on commercial buildings. The role focuses on assisting facility management teams, managing work orders, and ensuring service delivery for client facilities.

The ideal candidate has 3–5 years in admin or tenant services, strong customer service, and experience with building systems and vendor coordination. Hybrid or remote work options are available, with comprehensive facilities support provided.

Qualifications

• Associates or Bachelors degree in facilities management, building, business or related field preferred.
• A minimum of 3-5 years of experience in an administrative or tenant services capacity.
• Experience with data entry, expansive reporting, filing, answering phones, scheduling and communications.
• Prior experience working in facilities/property management, commercial real estate or professional services industries preferred.

Responsibilities

• Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery.
• Follow up with clients to ensure customer satisfaction.
• Respond to all facility inquiries and complaints, verify problem and take corrective action.
• Coordinate with outside contractors for service and repairs of equipment.
• Create work orders and assign to engineering staff, subcontractors and vendors.
• Manage service and performance of vendors and landlords for timely completion of jobs.
• Provide facilities helpdesk services on behalf of the client and monitor workflow for all facilities cases.

Skills

Customer service

Data entry

Scheduling

Communication

Education

Associates or Bachelors degree in facilities management

Tools

MS Office

Facilities management software

Job description

Cushman & Wakefield seeks a Facilities Coordinator to support operation, troubleshooting, and repairs on commercial buildings. The role focuses on assisting facility management teams, managing work orders, and ensuring service delivery for client facilities.

The ideal candidate has 3–5 years in admin or tenant services, strong customer service, and experience with building systems and vendor coordination. Hybrid or remote work options are available, with comprehensive facilities support provided.