Senior Experience & Workplace Operations Lead

CBRE, Inc.; Brookhaven (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE, Inc. is seeking a Senior Experience Manager to lead the Experience team across a large campus or portfolio, focusing on well-being, productivity, and organizational effectiveness.

You will supervise teams, align services with client goals, and manage high-touch operations from concierge to event support. You will drive budgets, vendor negotiations, and program delivery while ensuring safety, training, and continuous improvement across sites.

Qualifications

• HS Diploma or GED required or equivalent experience; BA/BS preferred.
• Minimum 8+ years related experience, with 3 in management or supervisory roles.
• Prior supervisory and customer service experience is highly preferred.
• Ability to analyze complex business documents and present findings clearly.

Responsibilities

• Supervise Host employees and third parties across multiple sites to ensure high service quality.
• Oversee budgets, cost reductions, and financial planning for Experience Services.
• Negotiate with clients and vendors to align priorities with client goals.
• Ensure safety standards and collaborate with IT for tools and training.
• Manage vendor relationships and content for workplace orientation materials.
• Lead program delivery and continuity plans for large campuses or portfolios.

Skills

Leadership

Communication

Budgeting

Vendor management

Team leadership

Strategic planning

Education

Bachelor’s degree or higher

HS Diploma or GED required

Tools

Microsoft Office

Job description

CBRE, Inc. is seeking a Senior Experience Manager to lead the Experience team across a large campus or portfolio, focusing on well-being, productivity, and organizational effectiveness.

You will supervise teams, align services with client goals, and manage high-touch operations from concierge to event support. You will drive budgets, vendor negotiations, and program delivery while ensuring safety, training, and continuous improvement across sites.