Senior Experience Manager, Workplace Services

CBRE, Inc.; Decatur (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

CBRE, Inc. seeks a Senior Experience Manager to lead the Experience team across a large campus or multi-site portfolio. You will drive operations to align with client goals in promoting well-being, productivity, and organizational effectiveness.

You will manage budgets, supervise staff, and coordinate with vendors and clients to ensure high-service levels, safety, and continuous improvement. Strong leadership and communication are essential for success.

Qualifications

• Minimum of 8+ years of related experience, with 3 of those in management or supervisory capacities preferred.
• Prior supervisory & customer service experience is highly preferred.
• Ability to comprehend, analyze, and interpret the most complex business documents.
• Ability to respond effectively to sensitive issues and to write reports, manuals, or presentations.
• Strong interpersonal skills with the ability to motivate and negotiate effectively.

Responsibilities

• Direct and supervise the Experience team across a large campus or multi-site portfolio.
• Oversee budgets, cost reductions, and financial planning to meet client goals.
• Negotiate with clients, partners, and vendors to align priorities and expectations.
• Ensure safety standards are met by team members and service providers.
• Collaborate with IT teams to assess technology needs and implement tools.
• Deliver and continuously improve the Service operating plan across campuses.

Skills

Team leadership

Budget management

Vendor management

Client relations

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Budgeting software

Job description

CBRE, Inc. seeks a Senior Experience Manager to lead the Experience team across a large campus or multi-site portfolio. You will drive operations to align with client goals in promoting well-being, productivity, and organizational effectiveness.

You will manage budgets, supervise staff, and coordinate with vendors and clients to ensure high-service levels, safety, and continuous improvement. Strong leadership and communication are essential for success.