Workplace Experience Lead

CBRE HV; Georgia; On-site; USD 60,000 - 80,000; Full time

Job summary

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering workplace services in a designated building in Georgia. You will supervise daily activities, manage vendor relations, and ensure brand-aligned materials while maintaining safety and business continuity.

The role emphasizes customer service, process knowledge, and strong organizational skills to support world-class experiences for clients and visitors.

Qualifications

• 5+ years of job-related experience; prior shift leader or supervisory experience preferred.
• In-depth understanding of processes, procedures, systems, and concepts within job function.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Coordinate and manage the team's daily activities; establish work schedules and cross-train staff.
• Maintain records of costs and review invoices.
• Respond to customer requests and complaints about the experience services.
• Approve client materials and ensure alignment with brand guidelines; maintain databases and digital tools.
• Develop and maintain vendor partnerships; assist with contract service negotiations; ensure insurance and contracts are current.
• Deliver a world-class orientation experience to new employees and develop techniques to meet objectives.
• Enforce safety standards; assist with the Service Business Continuity plan.
• Resolve complex problems and drive team objectives with effective approaches.
• May establish new techniques to meet objectives and impact team and related teams.
• Ensure personal and team outcomes positively affect customer objectives.
• Lead by example and model CBRE RISE values; guide team through knowledge of practices and procedures.

Skills

5+ years experience

Microsoft Office

Organizational skills

Customer service

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

CBRE is seeking a Workplace Experience Supervisor to oversee a team delivering workplace services in a designated building in Georgia. You will supervise daily activities, manage vendor relations, and ensure brand-aligned materials while maintaining safety and business continuity.

The role emphasizes customer service, process knowledge, and strong organizational skills to support world-class experiences for clients and visitors.