Senior Experience Researcher, UX Insights & Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Research Senior Associate to shape user experiences across our products and services in New York.

You will lead studies using qualitative and quantitative methods, translating customer needs into actionable UX insights to inform design, architecture, and functionality. Collaborating with cross-functional teams, you will contribute to research strategy, ensure insights drive product decisions, and stay ahead of industry trends to enhance customer

Qualifications

• 3+ years of experience in generative and evaluative user experience research using advanced methods
• Proficiency in quantitative and qualitative methods including survey design and interviews
• Advanced knowledge of user experience design principles and their ethnographic application
• Ability to review and apply current research practices to inform experience design decisions

Responsibilities

• Plan and execute research studies using surveys, interviews, ethnography, and mixed methods
• Analyze data to identify patterns and insights to inform UX decisions
• Collaborate with cross-functional teams to embed research findings into product development
• Develop and refine experience research strategies aligned with business goals and metrics
• Stay current with industry trends and translate them into team insights

Skills

Quantitative research

Qualitative research

UX design principles

Ethnography

Job description

JPMorgan Chase & Co. is seeking an Experience Research Senior Associate to shape user experiences across our products and services in New York.

You will lead studies using qualitative and quantitative methods, translating customer needs into actionable UX insights to inform design, architecture, and functionality. Collaborating with cross-functional teams, you will contribute to research strategy, ensure insights drive product decisions, and stay ahead of industry trends to enhance customer