VP, Experience Research & Strategy

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 190,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Experience Research Vice President within Corporate Responsibility and Morgan Health to shape user experiences across our products and services.

You will develop and execute research strategies using quantitative and qualitative methods to uncover customer needs and inform design decisions. Mentor junior researchers and designers, partner with cross-functional teams, and deliver insights that drive product improvements and holistic experiences for employees,

Qualifications

• 5+ years of UX research experience with quantitative and qualitative methods.
• Ability to conduct ethnography, surveys, interviews, and data analysis.
• Knowledge of advanced qualitative methods and applying findings to design.
• Experience collaborating with UX designers, product managers, and developers.
• Experience designing iterative, high-quality research studies.
• Experience creating visual artifacts like journey maps, personas, and segments.

Responsibilities

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation
• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
• Drive and enhance continuous research activities, such as customer sentiment metrics and application usage analytics
• Create journey maps, user segments, and persons to illustrate user journeys, needs, and opportunities

Skills

User research

Qualitative methods

Quantitative methods

Ethnography

Surveys & interviews

Journey maps

Personas

Cross-functional collaboration

Job description

JPMorgan Chase & Co. is seeking an Experience Research Vice President within Corporate Responsibility and Morgan Health to shape user experiences across our products and services.

You will develop and execute research strategies using quantitative and qualitative methods to uncover customer needs and inform design decisions. Mentor junior researchers and designers, partner with cross-functional teams, and deliver insights that drive product improvements and holistic experiences for employees,