Senior Experience Researcher - UX Insights Leader

JPMorganChase; Plano (TX); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Chase in Plano, TX seeks an Experience Research Senior Associate within Chase Home Lending to shape user experiences across products and services. You will design and run studies, translate customer needs into actionable insights, and collaborate with cross-functional teams to influence design, architecture, and functionality.

You will employ advanced research methods, including surveys, interviews, ethnography, and mixed data analysis, and contribute to research strategies aligned with

Qualifications

• 3+ years of experience in generative and evaluative UX research.
• Proficiency with quantitative and qualitative methods including surveys and interviews.
• Strong knowledge of UX design principles with ethnography influence.
• Ability to translate insights into actionable product recommendations.

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights.
• Analyze data to identify patterns and inform UX design decisions.
• Collaborate with cross-functional teams to integrate user insights into product development.
• Contribute to shaping experience research strategies and align craft with business goals and metrics.
• Stay current with industry trends and apply insights to team work.

Skills

UX research

Qualitative methods

Quantitative methods

Survey design

Job description

JPMorgan Chase in Plano, TX seeks an Experience Research Senior Associate within Chase Home Lending to shape user experiences across products and services. You will design and run studies, translate customer needs into actionable insights, and collaborate with cross-functional teams to influence design, architecture, and functionality.

You will employ advanced research methods, including surveys, interviews, ethnography, and mixed data analysis, and contribute to research strategies aligned with