Senior Experience Researcher, FinTech & Payments

JPMorganChase; Wilmington (DE); On-site; USD 100,000 - 140,000; Full time

Job summary

JPMorgan Chase seeks an Experience Research Senior Associate in Connected Commerce - Banking Payments to shape user experiences across our products. You will lead studies, apply quantitative and qualitative techniques, and translate insights into actionable recommendations for design and product strategy.

Collaborating with cross-functional teams, you will help define research direction, influence design decisions, and ensure research informs product architecture and functionality.

Qualifications

• 3+ years of experience in generative and evaluative UX research
• Proficiency in both quantitative and qualitative research methods
• Advanced knowledge of UX design principles and ethnography influence
• Ability to apply current research practices to inform experience designs

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights
• Analyze data, identify patterns and trends, and provide actionable recommendations for UX decisions
• Collaborate with cross-functional teams to integrate insights into product development
• Contribute to experience research strategies and align craft with business goals and metrics
• Stay current with industry trends and incorporate knowledge into team insights

Skills

UX research methods

Qualitative research

Quantitative research

Survey design

Ethnography

Stakeholder collaboration

Education

Master's or PhD in a research-focused field

Job description

JPMorgan Chase seeks an Experience Research Senior Associate in Connected Commerce - Banking Payments to shape user experiences across our products. You will lead studies, apply quantitative and qualitative techniques, and translate insights into actionable recommendations for design and product strategy.

Collaborating with cross-functional teams, you will help define research direction, influence design decisions, and ensure research informs product architecture and functionality.