Senior Experience Researcher: Shape UX & Product Strategy

JP Morgan Chase

Columbus (OH)

On-site

USD 120,000 - 150,000

Full time

3 days ago

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Job summary

JP Morgan Chase seeks an Experience Research Senior Associate within Consumer Bank Firmwide Core Deposit Platform to shape user experiences across products and services. You will lead mixed-methods studies, translate customer needs into actionable insights, and influence design decisions with cross-functional partners.

Applicants should bring 3+ years of research experience, strong quantitative/qualitative skills, and familiarity with ethnographic principles.

Qualifications

3+ years of experience in generative and evaluative user experience research using advanced methods
Proficiency in both quantitative and qualitative research methods including surveys and interviews
Advanced knowledge of user experience design principles and ethnographic influences
Understanding of current research methodologies and how to apply them to inform design
Hands-on experience with AI-assisted development and research tools such as Claude Code and GitHub Copilot

Responsibilities

Conduct and execute research studies using advanced research methods to gather customer insights
Analyze data to identify patterns and provide actionable recommendations for UX design decisions
Collaborate with cross-functional teams to integrate insights into product development
Contribute to development of experience research strategies and align craft work with business goals
Stay current with industry trends and apply knowledge to team insights