Senior Experience Researcher: Insights that Shape Products

JP Morgan Chase

Columbus (OH)

On-site

USD 90,000 - 130,000

Full time

3 days ago

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Job summary

JP Morgan Chase is seeking an Experience Research Senior Associate to shape user experiences across consumer banking products. You will conduct advanced research, analyze data, and translate insights into actionable recommendations, collaborating with cross-functional teams to influence design and strategy.

Ideal candidates have 3+ years of UX research experience, proficiency in both quantitative and qualitative methods, and familiarity with AI-assisted research tools like Claude Code and GitHub

Qualifications

3+ years of experience in generative and evaluative UX research using advanced methods.
Strong mix of quantitative and qualitative research, including surveys and interviews.
Knowledge of UX design principles and ethnography in product experiences.

Responsibilities

Plan and conduct studies using surveys, interviews, ethnography, and analytics.
Analyze data to identify patterns and translate into actionable UX insights.
Collaborate with cross-functional teams to embed insights into product development.
Help craft experience research strategies aligned with business goals and metrics.
Keep current with industry trends and incorporate them into team work.

Skills

UX research

Quantitative & Qualitative

Survey design

Interview design

Ethnography

AI tools usage

Data analysis

Cross-functional collab

Tools

Bitbucket

Claude Code

GitHub Copilot

Job description

Ideal candidates have 3+ years of UX research experience, proficiency in both quantitative and qualitative methods, and familiarity with AI-assisted research tools like Claude Code and GitHub

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