VP of Experience Research & UX Strategy

Testing Site - JPMC; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Testing Site - JPMC in New York seeks an Experience Researcher to shape UX across Business Banking & Merchant Services, mentoring junior researchers and designers, and bringing thought leadership to the team.

You will apply quantitative and qualitative methods, develop research strategies, and partner with product and engineering to inform design decisions, ensuring customer needs drive features.

Qualifications

• 5+ years of experience in generative and evaluative UX research.
• Expertise in both quantitative and qualitative methods.
• Proven ability to drive product decisions through insights.
• Collaboration with UX designers, product managers, and developers.

Responsibilities

• Design and execute research studies to identify customer needs and behaviors.
• Analyze data with advanced methods and translate insights into recommendations.
• Facilitate surveys and interviews to inform product decisions and testing scenarios.
• Mentor junior researchers and designers to foster learning.
• Monitor industry trends and share best practices with leadership.
• Create journey maps and blueprints to identify pain points and opportunities.

Skills

UX research strategy

Generative research

Evaluative research

Ethnography

Surveys

Interviews

Mentoring

Cross-functional collaboration

Tools

Figma

Monday.com

Adobe Analytics

Job description

Testing Site - JPMC in New York seeks an Experience Researcher to shape UX across Business Banking & Merchant Services, mentoring junior researchers and designers, and bringing thought leadership to the team.

You will apply quantitative and qualitative methods, develop research strategies, and partner with product and engineering to inform design decisions, ensuring customer needs drive features.