Senior Experience Researcher: UX Insights & Strategy

JPMorgan Chase; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

JPMorgan Chase is seeking an Experience Research Senior Associate to influence product design across Consumer Bank Firmwide Core Deposit Platform. You will lead studies, translate insights into actionable recommendations, and partner with product, design, and engineering teams to shape user experiences.

You will apply advanced UX research methods, including ethnography, surveys, and interviews, and leverage AI-assisted tools to accelerate insights while maintaining rigorous quality and business

Qualifications

• 3+ years of UX research experience with advanced methods.
• Proficient in both quantitative and qualitative research and analysis.
• Knowledge of UX design principles and ethnography.
• Ability to apply current research practices to design decisions.
• Experience with AI-assisted development tools and writing prompts.

Responsibilities

• Conduct and execute research studies using advanced methods (surveys, interviews, ethnography) to gather customer insights.
• Analyze data to identify patterns and provide actionable recommendations for UX decisions.
• Collaborate with cross-functional teams to integrate insights into product development.
• Contribute to experience research strategy and align craft work with business goals and metrics.
• Stay current with industry trends and incorporate knowledge into team insights.

Skills

UX research

Quantitative research

Qualitative research

Ethnography

AI-assisted tools

Tools

Claude Code

GitHub Copilot

Bitbucket

Job description

JPMorgan Chase is seeking an Experience Research Senior Associate to influence product design across Consumer Bank Firmwide Core Deposit Platform. You will lead studies, translate insights into actionable recommendations, and partner with product, design, and engineering teams to shape user experiences.

You will apply advanced UX research methods, including ethnography, surveys, and interviews, and leverage AI-assisted tools to accelerate insights while maintaining rigorous quality and business