Senior Event Technology & Operations Lead

Encore; Florida; On-site; USD 56,000 - 73,000; Full time

Job summary

Encore in Florida is seeking an experienced Audio-Visual Operations Manager to support the Director of Event Technology. You will oversee live event AV services at locations generating revenue, liaise with Operations and Sales, and manage costs while driving profitability.

The role emphasizes team leadership, on-site equipment management, client relations, and ensuring timely, accurate invoicing. A strong AV systems background and pre-planning experience are essential.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 3+ years of audio-visual experience.
• 1+ years of supervisory experience.
• Live show AV equipment knowledge.
• Experience handling pre-planning and operations of large AV events.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members operating company vehicles.

Responsibilities

• Directs the operations team on daily equipment setups and strikes.
• Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.
• Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.
• Establishes excellent working relationships with hotel/resort staff and executives, team members, neighboring locations, and all vendors.
• Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Skills

Audio-visual experience

Supervisory experience

Leadership

Customer service focus

Pre-planning & operations

Driver's license

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office

Computer hardware

Job description

Encore in Florida is seeking an experienced Audio-Visual Operations Manager to support the Director of Event Technology. You will oversee live event AV services at locations generating revenue, liaise with Operations and Sales, and manage costs while driving profitability.

The role emphasizes team leadership, on-site equipment management, client relations, and ensuring timely, accurate invoicing. A strong AV systems background and pre-planning experience are essential.