Event Operations Lead – Guest‑Focused Team Leader

Encore Global; East Naples (FL); On-site; USD 49,000 - 63,000; Full time

Job summary

Encore Global in Florida is seeking a floor operations supervisor to lead technicians, manage inventory, and ensure on-time delivery of AV services for events at upscale venues. The role emphasizes customer satisfaction, cost control, and upselling opportunities.

The candidate should bring 4+ years in AV and hospitality with 2+ years in supervision, strong leadership, and solid knowledge of AV equipment and Microsoft Office. On-site role in Naples area.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members.
• Working knowledge of audio visual equipment in a live show environment.
• Proficiency with computer hardware and Microsoft Office.

Responsibilities

• Manage the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and to spec.
• Provide direct supervision of team members including scheduling and time keeping.
• Review quotes and advise on cost efficiencies; upsell onsite where appropriate.
• Maintain equipment and inventory, update daily sheets, and attend pre-production meetings as needed.
• Mentor staff to deliver outstanding customer service and build client relationships.
• Ensure proper communication with clients, hotels, and Encore properties.

Skills

AV systems

Customer service

Team leadership

Workflow management

Technical troubleshooting

Microsoft Office

Equipment knowledge

Education

High School Diploma

Bachelor's degree

Tools

Computer hardware

AV equipment

Job description

Encore Global in Florida is seeking a floor operations supervisor to lead technicians, manage inventory, and ensure on-time delivery of AV services for events at upscale venues. The role emphasizes customer satisfaction, cost control, and upselling opportunities.

The candidate should bring 4+ years in AV and hospitality with 2+ years in supervision, strong leadership, and solid knowledge of AV equipment and Microsoft Office. On-site role in Naples area.