Senior Event Technology Director

Encore Global; Kansas City (KS); On-site; USD 43,000 - 56,000; Full time

Job summary

Encore Global seeks a Director, Event Technology (SNE) to drive revenue and profitability for its venue locations, manage a small team, and cultivate strong relationships with venue staff. The role emphasizes world-class service, accountability, and continuous improvement, reporting to senior venue leadership.

The position requires AV experience, leadership ability, and the capacity to manage P&L, billing, and forecasting while delivering seamless event technology solutions at client sites.

Qualifications

• Bachelor’s degree is preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Must be able to successfully complete Level 3 Skills training.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies
• Participates in business review presentations.

Skills

Audio visual tech

Customer service

Leadership

Sales

Communication

Driver's license

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

CRM systems

Job description

Encore Global seeks a Director, Event Technology (SNE) to drive revenue and profitability for its venue locations, manage a small team, and cultivate strong relationships with venue staff. The role emphasizes world-class service, accountability, and continuous improvement, reporting to senior venue leadership.

The position requires AV experience, leadership ability, and the capacity to manage P&L, billing, and forecasting while delivering seamless event technology solutions at client sites.