Director of Event Technology: Live Events Leader

Hargrove, Inc.; Coralville (IA); On-site; USD 43,000 - 56,000; Full time

Job summary

Encore Global in Coralville, IA, is seeking a Director, Event Technology (SNE) to lead the venue’s AV operations, achieve revenue/profit goals, and drive world-class service. You will manage a small team, coordinate with venue personnel, and oversee budgeting, billing, and performance reporting to ensure client satisfaction and repeat business.

The role emphasizes high performance, accountability, and continuous improvement, with responsibilities spanning client relationships, sales

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.

Responsibilities

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Services events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consults with Venue Sales Leadership on sales strategies.
• Participates in business review presentations.
• Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.

Skills

AV experience

Supervisory

Customer service

Leadership

Professional communication

MS Office

Education

Bachelor’s degree or equivalent experience

Tools

Audio-visual equipment

Job description

Encore Global in Coralville, IA, is seeking a Director, Event Technology (SNE) to lead the venue’s AV operations, achieve revenue/profit goals, and drive world-class service. You will manage a small team, coordinate with venue personnel, and oversee budgeting, billing, and performance reporting to ensure client satisfaction and repeat business.

The role emphasizes high performance, accountability, and continuous improvement, with responsibilities spanning client relationships, sales