Senior Event Technology Lead for Venues

Encore Global; Boston (MA); On-site; USD 52,000 - 68,000; Full time

Job summary

Encore Global is seeking a Director, Event Technology in Boston to lead a small team and drive revenue. The role focuses on delivering World-Class service to venue partners, managing P&L, and optimizing operations for events with strong technical execution.

Responsibilities include client relationship management, site operations, sales collaboration, and performance development. The role requires AV expertise, leadership, and a customer-focused mindset in a dynamic hotel/convention center

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience is preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Must be able to successfully complete Level 3 Skills training.
• Proficiency with the use of computer hardware.
• Proficiency with computer software and programs, including the Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Responsibilities

• Manage revenue and profitability for assigned location(s).
• Develop and maintain strong relationships with clients and ensure outstanding service.
• Oversee scheduling, equipment setup, operation and strikes.
• Monitor and control labor, equipment sub-rentals and costs to meet budgets.
• Prepare and present forecasts and reports to management.
• Collaborate with regional management on business reviews.
• Ensure payments and invoicing are processed timely.
• Train and develop team to Encore standards and service quality.

Skills

Audio visual experience

Supervisory experience

Customer service

Sales experience

Leadership

Microsoft Office

Computer hardware

Level 3 Skills training

Driver's license

Education

Bachelor's degree or equivalent experience

Tools

AV equipment

Microsoft Office

Job description

Encore Global is seeking a Director, Event Technology in Boston to lead a small team and drive revenue. The role focuses on delivering World-Class service to venue partners, managing P&L, and optimizing operations for events with strong technical execution.

Responsibilities include client relationship management, site operations, sales collaboration, and performance development. The role requires AV expertise, leadership, and a customer-focused mindset in a dynamic hotel/convention center