Director, Event Technology & Venue Partnerships

Encore; Dallas (TX); On-site; USD 43,000 - 56,000; Full time

Job summary

Encore in Dallas, United States, seeks a Director, Event Technology (SNE) to drive revenue and profitability at the location while delivering World-Class service to venue clients. This leader will manage a small team, oversee on-site technical operations for events, and work with venue leadership to optimize service delivery and profitability.

The role requires strong AV expertise, leadership, and client-relations skills, with a focus on continuous improvement and quality in a hotel/conference

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience preferred.
• Sales experience is a plus.
• Valid driver’s license may be required for vehicle operation.

Responsibilities

• Develop and maintain strong venue partner relationships and provide outstanding client service.
• Drive revenue and profitability by managing labor, equipment sub-rentals, and costs.
• Direct daily on-site operations including scheduling, setups, operation and strikes.
• Troubleshoot equipment and software issues; act as on-site technician when needed.
• Create effective sales strategies; prepare quotes and proposals for clients.
• Deliver World-Class service and ensure customer satisfaction at events.

Skills

Audio visual experience

Supervisory experience

Customer service

Leadership

Troubleshooting

MS Office

Driver's license

Education

Bachelor’s degree or equivalent experience

Tools

Live show equipment

Computer hardware

Job description

Encore in Dallas, United States, seeks a Director, Event Technology (SNE) to drive revenue and profitability at the location while delivering World-Class service to venue clients. This leader will manage a small team, oversee on-site technical operations for events, and work with venue leadership to optimize service delivery and profitability.

The role requires strong AV expertise, leadership, and client-relations skills, with a focus on continuous improvement and quality in a hotel/conference