Senior Event Operations Lead: Service & Team Impact

Encore; Glassmanor (MD); On-site; USD 53,210 - 69,173; Full time

Job summary

Encore seeks an experienced Operations Leader to manage floor activities, lead a team of technicians, and drive service excellence for high-value events. You will supervise scheduling, performance, and inventory control while collaborating with hotel partners and clients to ensure top-tier outcomes.

The role emphasizes staff development, cost-conscious operations, and proactive problem-solving to maximize revenue and client satisfaction in a dynamic event-technology environment.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 4+ years in audio visual and customer service/hospitality, including 2+ years in supervisory roles.
• Experience leading workflow and teams; live show environment knowledge.

Responsibilities

• Oversee daily floor activities of technicians to ensure on-time delivery and proper operation of equipment.
• Provide direct supervision; manage scheduling and timekeeping.
• Review client billing; alert leadership to potential challenges; update equipment sheets.
• Maintain inventory control for safety, security, and quality; attend pre-production meetings.

Skills

Audio-visual equipment

Customer service

Staff supervision

Team leadership

Microsoft Office

Education

High School Diploma

Bachelor’s degree

Tools

Microsoft Office

Job description

Encore seeks an experienced Operations Leader to manage floor activities, lead a team of technicians, and drive service excellence for high-value events. You will supervise scheduling, performance, and inventory control while collaborating with hotel partners and clients to ensure top-tier outcomes.

The role emphasizes staff development, cost-conscious operations, and proactive problem-solving to maximize revenue and client satisfaction in a dynamic event-technology environment.