Event Operations Lead – AV & Guest Experience

Encore; Washington (District of Columbia); On-site; USD 53,000 - 69,000; Full time

Job summary

Encore is seeking an Operations Manager to oversee the daily floor activities of technicians, ensuring delivery of equipment and services to high standards. You will supervise scheduling, timekeeping, and inventory control while maintaining strong client relationships onsite.

The role emphasizes cost-effective decisions, leadership of a skilled team, and proactive collaboration with hotel staff and vendors to ensure flawless show execution.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Experience leading workflow and team members; working knowledge of audio visual equipment in a live show environment; proficiency with computer hardware and MS Office.

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and to client specifications.
• Provides direct supervision of team members including scheduling and timekeeping.
• Reviews quotes and provides recommendations for cost efficiencies; supervises and mentors staff to maximize client satisfaction and revenue via onsite upselling.
• Attends BEO, Pre-Cons, and pre-production meetings as needed; delegates tasks as appropriate.

Education

High School Diploma

Bachelor’s degree

Job description

Encore is seeking an Operations Manager to oversee the daily floor activities of technicians, ensuring delivery of equipment and services to high standards. You will supervise scheduling, timekeeping, and inventory control while maintaining strong client relationships onsite.

The role emphasizes cost-effective decisions, leadership of a skilled team, and proactive collaboration with hotel staff and vendors to ensure flawless show execution.